Using Design Thinking to integrate a leading payments company into the future of travel
Clearing up confusion through human-centered design while pivoting quickly to meet deadlines in a fire drill
Leading a team of three other designers to redesign a global banking portal
Improving the onboarding process for lenders by creating journey maps and reducing their paperwork
Creating 9 customer journeys and a target operating model to prepare for the future of healthcare
Leading a 142 person case competition across 11 international cities with 18 administrative team members